Employment - CallWave

CallWave Employment Opportunities

CallWave provides affordable communications application services on a subscription basis to mainstream consumers and small and home offices. CallWave’s software-based services are delivered on its proprietary Enhanced Services Platform that allows subscribers to bridge calls across existing landline, mobile and Internet networks, without requiring them to purchase or install additional hardware. CallWave’s platform acts as a network independent communication interface layer, and is presently used for bridging important landline calls to subscribers through their mobile telephones or through their Internet-connected personal computers using Voice-over-IP technology. CallWave’s services allow subscribers to see and hear who is calling before deciding whether to take the call, enabling them to receive more of their important calls and to manage other calls at their convenience. These capabilities enable mass-market subscribers to more effectively manage their personal communications.

The company is based in beautiful Santa Barbara, California.

To join the CallWave team please forward your resume along with a cover letter, the position you are applying for to the email address listed with the position.

Current Openings

Marketing

DIRECTOR OF PUBLIC RELATIONS

Our Director of Public Relations is responsible for CallWave’s PR activities, including directing its retained PR agency, driving the company’s brand message, corporate positioning, thought leadership and products and services into the consumer, industry, analyst and investor communities. This individual counsels the company on PR strategy, actively pursues PR opportunities and is expected to directly impact the company’s subscriber growth.

Skills and experience needed: minimum of 5 years work experience in public relations – preferably both agency side and client side; PR experience in consumer technology segment and Willingness to travel. Highly desired: Specific PR experience in VOIP, telecommunications, wireless, ISP; Bachelors degree in marketing, communications or related field.

Apply for this job: job-pr082605@callwave.com

Engineering

BUSINESS ANALYST

Help CallWave make important business decisions using real data. You’ll design experiments, collect data, analyze the data and draw conclusions that directly affect our products and customers. Relevant skills include data mining and reporting in SQL as well as data analysis and presentation in Excel. BS or equivalent experience required. MBA, prior statistical analysis desired.

Apply for this job: job-basite@callwave.com

SOFTWARE ENGINEER – TELEPHONY

Develop and maintain CallWave’s telephony servers. You’ll interact with your peers on software functionality, design, development, unit test, integration test, deployment, monitoring and maintenance. BS/MS in Computer Science or equivalent experience and proficient in C++ required. Prior telephone user interface experience desired.

Apply for this job: job-setsite@callwave.com

SOFTWARE ENGINEER – CLIENT

Develop and maintain CallWave’s desktop Client application. You’ll interact with your peers on software functionality, design, development, unit test, integration test, deployment, monitoring and maintenance. BS/MS in Computer Science or equivalent experience and proficient in C++ required. Prior desktop application development desired.

Apply for this job: job-secsite@callwave.com

Administrative

REVENUE ACCOUNTANT

Position Purpose and Role Qualifications:
Analyze, summarize and report transactions affecting revenue and accounts receivable.

Position Responsibilities (but are not limited to):
Responsible for analyzing revenue, preparing revenue and accounts receivable related journal entries, preparing reports for management and outside auditors, creating revenue confirmation procedures, and performing follow-up and other duties as assigned.

Essential Skills and Experience:

Uses professional concepts; applies company policies and procedures to resolve issues related to revenue recognition and valuation of accounts receivable.

Works on problems of moderate scope. Exercises judgment within defined procedures and determines appropriate action.

Receives general instructions on routine work and specific instructions on new projects.

Requires Bachelors degree in accounting/business/computer science plus two years of related industry experience.

Nonessential Skills and Experience:

Accounting Degree

Experience with SQL or Oracle databases

Apply for this job: job-ra111105@callwave.com

ADMINISTRATIVE ASSISTANT

Position Purpose and Role Qualifications:

Provides administrative and clerical support to CFO and Finance/HR team.

Interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.

Position Responsibilities (but are not limited to):

Type complex documents (e.g. SEC filings) and design correspondence, memos, charts, tables and business plans.

Schedule and organize complex activities and travel for all members of team.

Assist CFO in managing schedule, organizing and following-up tasks.

Maintain Legal and Personnel files.

Performs other duties as assigned.

Essential Skills, Experience and Education

Requires high level of interpersonal skills to handle sensitive and confidential situations.

Position continually requires demonstrated poise, tact and diplomacy.

Must be able to establish priorities and meet deadlines in a fast paced environment with multiple tasks and competing demands.

Must have recent knowledge of variety of MS software applications (Word, Excel, Powerpoint, Outlook, Visio, and Project).

Work requires extraordinary and continuous attention to detail in composing, typing an proofing materials.

High School diploma or GED with four or more years of experience or related education.

Nonessential Skills and Experience:

College degree

Apply for this job: job-aa111105@callwave.com

MANAGER OF EXTERNAL REPORTING

Position Purpose and Role Qualifications:
Prepare reports for SEC, Tax and Regulatory requirements.

Position Responsibilities (but are not limited to):

Prepare SEC compliant external quarterly and annual consolidated financial statements and related footnotes. Provide relevant financial information for press releases, conference calls, and other items as needed.

Identify, monitor, research, communicate and implement new US GAAP pronouncements and SEC reporting requirements.

Prepare reports for regulatory agencies and work with outside accountants and tax experts to assist in other compliance reporting.

Essential Skills, Experience and Education:

Excellent written, oral communication with strong presentation skills.

Experience in technical aspects of accounting and financial reporting for public companies, with ability to proactively identify issues and offer solutions.

Requires CPA and 5 years related experience or 2 years in similar role with public company.

Nonessential Skills and Experience:

Prefer audit manager experience with public company clients.

Recent experience in public accounting firm or in a directly related role with a public company.

Apply for this job: job-er111105@callwave.com

MANAGER OF INTERNAL AUDIT

Position Purpose and Role Qualifications:
Work with Management to define and document business processes and controls. Develop and conduct internal audits. Asses and report on the effectiveness of internal controls.

Position Responsibilities (but are not limited to):

Assists Operating Managers in definition and documentation of business processes.

Conducts internal audits and co-ordinates work with external auditors during their independent testing.

Identifies exceptions, significant weaknesses and material deficiencies in effectiveness of internal controls and works with Operating Managers to design, implement and test remediate processes.

Performs other duties as assigned.

Essential Skills, Experience and Education:

Excellent written, oral communication with strong presentation skills.

Experience in technical aspects of accounting and financial reporting for public companies, with ability to proactively identify issues and offer solutions.

Requires CPA/CIA and 3 years related experience or direct experience at defining, implementing and completing Sarbanes-Oxley 404 assessment.

Nonessential Skills and Experience:

Prefer audit manager experience with public company clients.

Recent experience in public accounting firm or in a directly related role with a public company.

Apply for this job: job-mia111105@callwave.com

TECHNICAL SUPPORT LEAD

Position purpose and responsibilities:
This person is responsible for all tier 2 customer support escalations from tier 1 level customer support. Tier 2 support consists of working as the liaison between the customer and the engineering department to debug software, web, and billing issues; either through email or phone. This person will work directly with the customer, as well as the Engineering, Marketing, and Web Development teams within the company. This person is responsible for drafting and updating responses that are sent directly to customers, as well as the help section on the website. This person will have light responsibilities with running queries, reading databases, and basic web programming.

Background:
This position requires someone with a strong background in technical support (2-4 years experience), preferably at a software company. This person must have good communication and customer service skills. This person must have the ability to pay close attention to detail and excellent problem solving skills. A four year degree is preferred, but not required.

Required skills:
The applicant must have a strong knowledge of the following systems:

Windows 98, Windows NT, Windows 2000, Windows ME, and Windows XP

Microsoft Office, including Word, Excel, Outlook, and Outlook Express

Preferred skills:
It’s preferred that the applicant have the following qualifications:

SQL server background: ability to write queries

Programming skills, including HTML and JAVA

Basic networking skills including TCPIP

Apply for this job: job-cc04072005@callwave.com

CUSTOMER SUPPORT REPRESENTATIVES

Requires direct phone and email support experience. Good listening and fast reading skills required. Experience with PC desktops and solid knowledge of hardware and software a plus. Needs to be detailed oriented and able to work in a fast environment. Spanish speaking a plus. $12- $14 per hr. FT and PT positions available.

Apply for this job: Job-cc04072005@callwave.com

To apply by fax, include a cover letter and resume and fax to (775) 243-9375.